Job Description

Coffee Shop Barista

This position is a hands-on, customer-facing role responsible for delivering an exceptional coffee and guest service experience while supporting the daily shop operations. With a strong service mindset and attention to detail, the barista plays a critical role in the preparation and presentation to customers as well as creating a warm, welcoming environment. In addition, this position contributes directly to efficiency, cleanliness, and service flow, helping ensure the coffee shop operates smoothly, professionally, and in alignment with established standards and values.

Responsibilities:

• Prepare and serve coffee, espresso-based beverages, and non-coffee drinks according to established recipes and quality standards
• Greet customers warmly and create a welcoming, culturally respectful atmosphere for all guests
• Take orders accurately and provide efficient service
• Handle cash and card transactions accurately and responsibly
• Maintain a clean and organized workspace, including espresso machines, counters, dishes, seating areas, etc.
• Restock coffee beans, milks, syrups, cups, and other coffee shop supplies as needed
• Follow food safety, sanitation, and health guidelines at all times
• Learn menu items and ask questions to improve product knowledge
• Communicate respectfully and clearly with coworkers and supervisors
• Assist with all opening and closing duties as schedules
• Demonstrate respect for Native American cultures, traditions, and values represented within the coffee shop and surrounding community
• All other duties assigned by supervisor

Note: The essential functions are intended to describe the general contents of and requirements of this position and are not intended to an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

Type of Supervisory Responsibilities: N/A

Directly Reporting to: Coffee Shop Manager

Scope and Complexity: Interacts with all levels of management and employees; often trusted with maintaining confidentiality and relaying highly sensitive messages, and appropriate application of business operations and practices.

Physical Demands/Environment Factors:

• Ability to stand and walk for extended periods during scheduled shift
• Physical exertion may be required such as bending, reaching, lifting, pulling, and twisting
• May be required to lift up to 50+ pounds
• Need adequate visual acuity, ability to grasp and handle objects
• Need ability to communicate effectively through reading, writing, and speaking in person or on the telephone
• Exposure to hot equipment, steam, and liquids (espresso machines, hot beverages, toasters, ovens, etc.)
• Work environment includes indoor café setting with varying noise levels

Minimum Qualifications:

• No prior barista experience required; on-the-job training provided
• Positive attitude and willingness to learn
• Strong customer service and communication skills
• Ability to work in fast-paced, customer-facing environment
• Reliable transportation and punctuality
• Ability to work cooperatively as part of a team
• Respect for diverse cultures and commitment to maintaining an inclusive, welcoming environment
• Ability to work weekends, holidays, and/or flexible shifts
• Background check is required

Preferred Qualifications:

• Previous experience in a coffee shop, restaurant, or customer service role
• Familiarity or interest in coffee, food service, or hospitality
• Ability to multitask and stay organized during busy periods

Native American Preference Given in Accordance with P.L. 93-638 and Amendments

How To Apply

If you would like to apply for an open position, please apply online or download the application and email shellyle@stcroixojibwe-nsn.gov or drop off your application prior to the close of business on the deadline date listed on the job description. If you would like more information about a position contact the St. Croix Tribal HR Department.

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